2018-02-03
The complainant has paralysis in her right side and uses an electric wheelchair. She stayed at the respondent caravan park and alleged the accessible bathroom was not accessible to her because it had a steep, makeshift entry ramp and no horizontal grab rails in the shower. She also claimed that she was required to hold a key for the accessible bathroom by paying a refundable bond when she checked in.
The caravan park claimed that its accessible bathroom was upgraded less than three years earlier and complied with the Australian Building Code. It claimed that the key bond policy was reasonable in the circumstances.
The complaint was resolved with an agreement that the caravan park install a permanent low-gradient ramp leading to the accessible bathroom and install horizontal grab rails in the shower.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Accommodation
Goods, services and facilities
Adjustments provided
Amount