2018-04-04
The complainant has a spinal cord injury and uses a motorised scooter for mobility. She alleged the respondent lawn bowls club informed her she would not be permitted to use her scooter in the club and would be required to have an attendant assist her to use the club’s manual wheelchair. The complainant advised her husband would be unable to assist her due to his own disability.
On being advised of the complaint, the club agreed to participate in conciliation.
The complaint was resolved. The club outlined measures implemented in response to the complaint to enable members with scooters to enter the club. The club agreed to write to the complainant apologising for the events giving rise to the complaint and undertook to deliver disability awareness training to staff.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability aid
Disability
Areas
Clubs/incorporated associations
Goods, services and facilities
Apology
Policy change/change in practice
Anti-discrimination/EEO training introduced
Amount