2018-04-08
The complainant experiences difficulty in standing for long periods due to arthritis. He claimed he had difficulty completing paperwork at the respondent service provider outlet because only waist-high tables with no chairs were provided.
On receiving the complaint, the service provider indicated a willingness to try to resolve the matter through conciliation.
The complaint was resolved. The service provider explained the desk the complainant had used was intended for people using a wheelchair, which is why no chair was provided. The service provider undertook to install a pull-out seated desk at the outlet the complainant attended and another nearby outlet. The service provider also agreed to provide a stable chair for the complainant’s use in the interim.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Access to premises
Goods, services and facilities
Adjustments provided
Amount