2018-07-10
The complainant has bilateral trans-tibial (below-the-knee) amputations. He claimed ramps at the respondent café were temporarily blocked off and he slipped and nearly fell trying to access the café via steep stairs.
The café confirmed ramp access had been temporarily unavailable and indicated a willingness to participate in conciliation.
The complaint was resolved. The café apologised to the complainant for his experience and reassured him ramp access to the café has been restored. The café advised that in response to the complaint, signage regarding accessible entrances has been installed and staff reminded of the need to inform patrons with disability about accessible entrances to the café.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Unlawful to contravene Disability Standards
Areas
Access to premises
Goods, services and facilities
Adjustments provided
Training - other
Access to premises provided
Amount