2018-1006
The complainant is a leg amputee and uses a wheelchair. He alleged there were no wheelchair accessible toilet facilities at the respondent hotel, where he was drinking with friends.
On being notified of the complaint, the hotel indicated a willingness to participate in the Commission's conciliation process to attempt resolution of the matter.
The complaint was resolved with an agreement that the hotel display a mobility map on the premises, which would include the location of accessible toilet facilities near the hotel. The hotel undertook to liaise with a nearby business regarding the use of its accessible toilet facilities by hotel patrons requiring such facilities. The hotel also agreed to train its staff regarding the use of accessible toilet facilities by patrons with disability and the location of nearby accessible toilet facilities
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Access to premises
Goods, services and facilities
Access to premises provided
Goods/services/facilities
Training
Amount