2018-10-08
The complainant is blind and resides in government public housing. She claimed she had made an arrangement with her case worker to ensure correspondence would be sent to her in an email or as an accessible attachment to an email. The complainant claimed the arrangement ceased when a new case worker took over management of her tenancy and she was therefore no longer able to read correspondence.
On being advised of the complaint, the relevant government department indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with an agreement that the local client services team would provide the complainant with all correspondence in an accessible format and create a system alert notifying any future case worker of her requirements.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Revised terms and conditions
Amount