2018-10-13
The complainant identifies as homosexual and attended the respondent hotel. He alleged a security guard from the respondent security company, which provides security services for the hotel, required him to leave for no reason and said 'jog on faggot.'
The security guard denied the allegations but both respondents agreed to participate in conciliation to try to resolve the complaint.
The complaint was resolved. In response to the complaint, the hotel and security company revised their policies and training on non-discrimination and complaint handling. The hotel and the security company also undertook to deliver training to staff on non-discrimination in employment and service delivery and to remind staff of potential disciplinary action that could be taken should these expectations be breached.
Year
Discrimination type
Sex Discrimination Act
Grounds
Sexual orientation
Areas
Goods, services and facilities
Action taken against named individuals
Anti-discrimination/EEO policy reviewed/revised
Anti-discrimination/EEO training introduced
Anti-discrimination/EEO training reviewed/revised
Policy change/Change in practice
Amount