2018-05-08
The complainant has rheumatoid arthritis and requires medication for her condition. She travelled on a long-haul international flight with the respondent airline and claimed the airline did not provide her with ice-packs to keep her medication cold despite this being arranged prior to the flight. She claimed that, as a result, her medication was not usable and she was unable to take her medication for three weeks.
On being advised of the complaint the airline indicated a willingness to try to resolve the matter by conciliation.
The complaint was resolved with an agreement that the airline pay the complainant approximately $3,740 as a reimbursement for the cost of her airfare.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Compensation
Amount
Approximately $3,740