2018-05-21
The complainant is blind and alleged she was unable to enter a competition advertised by the respondent television station because contestants were required to call a phone number and say a code word displayed on the screen with no audible equivalent.
On being advised of the complaint, the television station indicated a willingness to try to resolve the complaint through conciliation.
The complaint was resolved with an agreement that the television station write to the complainant apologising for falling short of best practice. The television station also undertook to raise the issue in upcoming staff newsletters and training sessions.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Apology - Private
Policy change/Change in practice
Amount