2018-11-15
The complainant alleged the respondent insurer charged her family an additional 50% for travel insurance because her eight-year-old son has Attention Deficit and Hyperactivity Disorder (ADHD).
On being advised of the complaint, the insurer agreed to participate in conciliation.
The complaint was resolved with an agreement that the insurer re-issue the complainant’s travel insurance policy without the additional premium. The insurer also undertook to review its assessment processes to remove additional premiums for certain pre-existing medical conditions such as ADHD.
Year
Discrimination type
Disability Discrimination Act
Grounds
Associate
Disability
Areas
Goods, services and facilities
Revised terms and conditions
Policy change/Change in practice (external customers)
Amount