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Speaking from Experience: Support services

  • List of counselling and mental health services

    Your doctor (GP)

    Your doctor can refer you to supports and discuss a mental health treatment plan which lets you claim up to 10 individual and 10 group sessions on Medicare with a mental health professional each calendar year.
    Website: Services Australia - Mental health care and Medicare.

    1800RESPECT

    National sexual assault, domestic and family violence counselling, information and support service. This service is free and confidential. Available 24/7.
    Phone: 1800 737 732
    Website: 1800RESPECT

    13YARN

    National crisis support line for mob who are feeling overwhelmed or having difficulty coping. They offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24/7.
    Phone: 139 276 
    Website: 13YARN

    Full Stop Australia

    National trauma counselling and recovery service for people of all ages and genders experiencing sexual, domestic and family violence. This service is free and confidential. Available 24/7.
    Phone: 1800 943 539 
    Website: Full Stop Australia

    Kids Helpline

    Free phone counselling (even from a mobile). Counsellors will listen to and respect what you have to say, what your needs are and how they can help you.
    Phone: 1800 551 1800
    Website: Kids Helpline

    QLife

    Provides Australia-wide LGBTI peer support and referral for people wanting to talk about a range of issues. Available 3pm till midnight every day.
    Phone: 1800 184 572
    Website: Get Help

    My Blue Sky

    Provides free legal and migration support to people experiencing forced marriage and other forms of modern slavery in Australia.
    Phone: 02 9514 8115 
    Website: My Blue Sky

    Lifeline

    Offers confidential crisis support and suicide prevention. Available 24/7.
    Phone: 13 11 14
    Website: Lifeline

    Rainbow Sexual, Domestic and Family Violence Helpline

    For anyone from the LGBTIQA+ community whose life has been impacted by sexual domestic and/or family violence. This service is free and confidential. Available 24/7.
    Phone: 1800 497 212

    Men’s Referral Service

    For anyone in Australia whose life has been impacted by men’s use of violence or abusive behaviours. Available 7 days.
    Phone: 1300 766 491 
    Website: No to Violence

    MensLine

    Offers free confidential counselling and support for men.

    Phone: 1300 789 978
    Website: MensLine Australia

  • Services who can provide advice about your workplace rights and options

    The Australian Human Rights Commission

    Free and confidential Respect@Work Information Service can provide information and referrals in relation to workplace sexual harassment.
    Phone: 1300 656 419
    Email: respect@humanrights.gov
    Website: The Australian Human Rights Commission

    Community Legal Centre

    Your local Community Legal Centre can provide options for free legal help.
    Website: Community Legal Centre- Find legal help in your local centre

    1800RESPECT for women with disability

    Sunny supports people with disability to recognise violence and abuse, understand their rights and take action to protect their safety.
    Website: Sunny app

    1800ELDERHelp

    A free phoneline that connects callers seeking information and advice on elder abuse. 
    Phone: 1800 353 374

    Working Women's Centres

    Give information, advocacy, support and advice to women on work related issues (available in QLD, NT, SA only).
    Website: Help and Contact - information, advice, support and advocacy

    The Australian Unions Support Centre

    Gives free and confidential assistance about workplace issues.
    Phone: 1300 486 466 
    Website: Australian Unions

    The Fair Work Commission

    Can give you information about your workplace rights and can issue a stop sexual harassment order.
    Phone: 1300 799 675
    Website: Fair Work Commission

  • Services where you can make a complaint

    National

    There are government and non-government organisations that can give you free advice about workplace sexual harassment, and where to make a complaint.

    There are many agencies you where you can make a complaint about workplace sexual harassment. They can each help you in different ways

    The Police

    If you, or someone else, is in immediate danger you should call the police on 000.

    If you believe the workplace sexual harassment you have experienced involves criminal conduct, including actual or attempted sexual assault, you can report the matter to police.

    The Police Assistance Line operates 24 hours a day, 7 days a week and allows the reporting of a crime over the phone with the information being made immediately available to your local police.

    Phone:

    • In emergencies call 000.
    • Police Assistance line: 131 444

    Website:

    The Australian Human Rights Commission

    The Australian Human Rights Commission can receive complaints in relation to workplace sexual harassment. 

    To find out more and if this service is relevant to you, you can call the free and confidential Respect@Work Information Service, who can provide information and referrals in relation to workplace sexual harassment.
    Phone: 1300 656 419
    Website: The Australian Human Rights Commission

    Work Health and Safety (WHS) regulators

    Everyone has the right to be safe at work. Your employer has a responsibility to provide you with a safe working environment.

    The WHS regulator in your state or territory may be able to investigate whether your employer is doing all they need to do to provide its workers with a safe working environment. 

    You can also contact your WHS regulator if you feel you have been treated unfairly, or punished, because you raised concerns about workplace sexual harassment. 
    Website: Find your state or territory’s WHS regulator - WHS regulators and workers' compensation authorities contact information

    The Fair Work Commission

    Can give information about your workplace rights and can issue a stop sexual harassment order. 
    Phone: 1300 799 675
    Website: The Fair Work Commission

    Fair Work Ombudsman

    The Fair Work Ombudsman is Australia’s national workplace relations regulator. It provides employees and employers with information and advice about workplace entitlements and obligations. 
    The Fair Work Ombudsman can provide employees and employers with general information about protections from sexual harassment, prevention and managing sexual harassment in the workplace. 
    Phone: 13 13 94
    Website: Fair Work Ombudsman


    State or territory

    These agencies can receive complaints related to workplace sexual harassment. They each have different functions and powers to address workplace sexual harassment.

    Australian Capital Territory

    The ACT Human Rights Commission

    Phone: (02) 6205 2222
    Website: The ACT Human Rights Commission

    New South Wales

    NSW Anti-Discrimination Board

    Phone: 1800 670 812
    Website: Anti-Discrimination Board New South Wales

    Northern Territory

    Northern Territory Anti-Discrimination Commission

    Phone: 1800 813 846
    Website: Northern Territory Anti-Discrimination Commission

    Queensland

    Queensland Human Rights Commission

    Phone: 1300 130 670
    Website: Queensland Human Rights Commission

    South Australia

    SA Office of the Commissioner for Equal Opportunity

    Phone: (08) 7322 7070
    Website: Equal Opportunity South Australia

    Tasmania

    Equal Opportunity Tasmania

    Phone: (08) 7322 7070
    Website: Anti-discrimination Commissioner

    Victoria

    Victorian Human Rights and Equal Opportunity Commission

    Phone: 1300 292 153
    Website: Victorian Human Rights and Equal Opportunity Commission

    Western Australia

    WA Equal Opportunity Commission

    Phone: 1800 198 149
    Website: Equal Opportunity Commission WA