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The complainant is deaf and uses a hearing dog. She alleged that the respondent medical service denied or restricted her access to its premises when she was accompanied by her assistance animal. The medical service advised the complainant had been a patient of the service for many years, but had never been accompanied by an assistance animal. The service said it required the complainant to…

The complainant is a 19-year-old Aboriginal woman. She alleged that colleagues at the fast food outlet where she worked made racist and derogatory comments about Aboriginal people. She alleged that, on one occasion, her manager said she did not like 'those dirty Aboriginals'. She claimed she raised the issue with the store owner, but nothing was done. The complainant said she felt she had no…

The complainant alleged the respondent club told him he was not permitted to use his mobility scooter inside club premises and would need to leave it at the club entrance. He said the club offered him the use of a wheelchair, but this was not suitable as he is unable to walk without assistance or transfer to and from the wheelchair independently. He alleged that despite being informed of…

The complainant’s two young children use wheelchairs for mobility. She alleged customers using the respondent ticket booking service to book wheelchair accessible seating could not do so online, and must instead use a telephone booking service which was difficult to reach. The booking service acknowledged that the process for booking accessible seating is lengthier than the online process…

The complainant worked as a sales assistant and then as a store manager with the respondent furniture company. She alleged that two male directors and a male colleague sexually harassed her over several years, including by drawing sexually explicit cartoons and showing them to her, telling her she needed a ‘boob job’, making comments of a sexual nature, telling sexually explicit stories and …

The complainant was employed with the respondent government agency. She alleged that a much older member of senior management groomed her over a period of time in a manner that constituted sexual harassment, including by approaching her at work and work drinks, connecting with her on a social networking site and privately messaging her on that site to tell her she was amazing. She said she…

The complainant has Post-Traumatic Stress Disorder (PTSD) and other cognitive impairments and resided in community housing operated by the respondent non-government organisation. He said he found it difficult to complete forms, write letters or understand lengthy written information because of his disability. He alleged staff of the organisation refused to provide him with assistance to…