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The complainant advised she is a South Sea Islander and her husband and children are Aboriginal. She is 53 years of age and worked as an animal facility officer with the respondent local council. The complainant alleged that, during a conversation, a colleague referred repeatedly to ‘Abos’ and said words to the effect that ‘they are okay when they are not drunk’. She alleged that when…

The complainant has an assistance animal that assists in managing an anxiety disorder. She alleged a staff member at the respondent café, where she was breakfasting with her family, told her she had to take her dog outside, despite the dog wearing a harness identifying it as an assistance animal. The complainant alleged the staff member’s aggressive manner led other patrons to become…

The complainant is deaf and uses a hearing dog. She alleged that the respondent medical service denied or restricted her access to its premises when she was accompanied by her assistance animal. The medical service advised the complainant had been a patient of the service for many years, but had never been accompanied by an assistance animal. The service said it required the complainant to…

The complainant is a 19-year-old Aboriginal woman. She alleged that colleagues at the fast food outlet where she worked made racist and derogatory comments about Aboriginal people. She alleged that, on one occasion, her manager said she did not like 'those dirty Aboriginals'. She claimed she raised the issue with the store owner, but nothing was done. The complainant said she felt she had no…

The complainant alleged the respondent club told him he was not permitted to use his mobility scooter inside club premises and would need to leave it at the club entrance. He said the club offered him the use of a wheelchair, but this was not suitable as he is unable to walk without assistance or transfer to and from the wheelchair independently. He alleged that despite being informed of…