Search results

The complainant has depression, impaired mobility, is often bed-ridden and has an assistance animal. The complainant was a public housing tenant and claimed he was not permitted to install a fitted animal door on his property to allow his dog to move indoors and outdoors independently without the complainant having to get up to let the dog in or out. On being advised of the complaint, the…

The complainant is Deaf and claimed that on several occasions his bank tried to communicate with him by telephone regarding his accounts. He claimed this required him to attend a branch in person to conduct his banking or to enlist the assistance of another person to communicate with the bank by telephone, meaning he needed to disclose his personal banking security information to that person…

The complainant has anxiety and Attention Deficit and Hyperactivity Disorder, as well as other medical conditions. He applied for total and permanent disability, income protection and life insurance with the respondent insurer through the respondent superannuation fund. The complainant alleged his application for life insurance was originally approved with certain exclusions and his…

The complainant uses a wheelchair and has been issued with a disability parking permit by the relevant authority. She alleged the respondent parking station issued her with a contravention notice after she remained parked in an accessible parking bay longer than the allocated time. She claimed the parking station should allow persons who have disability parking permits longer parking periods…

The complainant is Chinese and wrote an article on the respondent business publication’s website about the impact of national security concerns on business dealings between Australia and China. She alleged the responding article criticised her support for foreign investment and questioned the impact of immigration and foreign investment in Australia. She alleged the article referred to her…

The complainant has an acquired brain injury and Attention Deficit Disorder and uses a nicotine inhaler to manage stress. He alleged he was not permitted to use the inhaler during a flight with the respondent airline despite informing crew that he required the inhaler to manage stress associated with his disability. The airline advised that smoking and other related devices are not permitted…

The complainant’s sons have language difficulties and anxiety and his father-in-law, who resides with the family, has Parkinson’s disease and dementia. The complainant worked at the respondent bank was was undertaking a secondment in a senior consultant role. He alleged his team leader told him the bank did not want him to continue in the secondment because of his family responsibilities…

The complainant’s two young children use wheelchairs for mobility. She alleged customers using the respondent ticket booking service to book wheelchair accessible seating could not do so online, and must instead use a telephone booking service which was difficult to reach. The booking service acknowledged that the process for booking accessible seating is lengthier than the online process…

The complainant’s son is legally blind and attended the respondent public primary school. She alleged she had asked the school to install Tactile Ground Surface Indicators (TGSIs) at the top and bottom of stairs and other relevant points to enable her son to navigate the environment independently and safely. She alleged the school failed to do this. She also alleged her son was unable to

The complainant was a member of the respondent travel club and has a mobility disability. He claimed he was unable to ascertain whether hotels and other accommodation offered by the club were accessible when booking online. He advised that, even when he contacted the club by phone, he was sometimes provided with incorrect information about accessibility of accommodation. The travel club…

The complainant worked for the respondent television production company as a crew member. She alleged a colleague sexually harassed her, including by making comments about her appearance and slapping her on her buttocks. She also alleged two other colleagues observed the conduct and one said 'nah, she wants it hey', to which the other said ' yeah mate she does' in relation to inferred sexual…