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27 September 2019Conciliation register
2018-08-03
The complainant is blind and relies on screen reading software to access the internet. He alleged he was unable to book two international flights on the respondent airline’s website because it was not compatible with his screen reading software. On being advised of the complaint the airline indicated a willingness to try to resolve the matter by conciliation. The complaint was resolved with… -
27 September 2019Conciliation register
2018-07-09
The complainant has Multiple Chemical Sensitivity Disorder and lives at the respondent aged care facility. She claimed the facility proposed to install vinyl flooring in the corridor outside her room, which would produce fumes that may aggravate her disability. The aged care facility advised the vinyl flooring was being installed to help avoid falls by residents and engineers had advised… -
27 September 2019Conciliation register
2018-06-13
The complainant alleged the respondent golf club required him to remove his singlet and put on a shirt to enter the bar area but did not require women to do the same. The club confirmed it had a policy of not allowing men to wear a singlet inside the club. The complaint was resolved with an undertaking by the club to no longer require men not to wear singlets inside the club. The club also … -
27 September 2019Conciliation register
2018-06-06
The complainant has an ambulatory disability and is unable to safely walk on soft or uneven ground. He alleged he was unable to access a local bus stop because it was located on a grass slope. On being advised of the complaint, the respondent local council indicated a willingness to try to resolve the matter by conciliation. The complaint was resolved with an undertaking by the local council… -
27 September 2019Conciliation register
2018-06-02
The complainant is 70 years of age and alleged the respondent bank declined his application for a personal loan because of his age. The bank claimed the complainant’s loan application was refused because the bank could not be satisfied that he could service the loan. The complaint was resolved with an agreement that the bank pay the complainant $3,500 ex-gratia. -
27 September 2019Conciliation register
2018-06-01
The complainant is 54 years of age and applied for a position with the respondent company. He said he had extensive experience with the company and claimed he and the company had an agreement that his application would be considered favourably. He alleged his application was ultimately unsuccessful and a younger person was appointed to the role. The company said it followed the usual… -
26 September 2019Conciliation register
2018-01-07
The complainant is 17 years of age. He claimed the respondent property management company required his partner and his father to sign a lease on his behalf because he is under 18 years of age. On being advised of the complaint, the property management company agreed to participate in conciliation. The complaint was resolved with an agreement that the property management company release the … -
21 January 2020Conciliation register
2018-05-19
The complainant has a hearing impairment and is unable to communicate by telephone. She alleged she was unable to apply for a position as waiter/kitchen-hand with the respondent café because the online advertisement sought ‘voice only’ applications. The café owner advised she has dyslexia and sought ‘voice only’ applications to accommodate her disability. The complaint was resolved when the… -
21 January 2020Conciliation register
2018-05-20
The complainant’s son has cerebral palsy and sought to enter the respondent club with friends to celebrate his birthday. The complainant alleged the club denied her son entry because he was ‘a liability’. On being advised of the complaint, the club indicated a willingness to participate in a conciliation process to try to resolve the complaint. The complaint was resolved with an agreement… -
21 January 2020Conciliation register
2018-05-18
The complainant was pregnant and worked for the respondent café. She alleged that, in response to a request for her roster, her boss sent her a text message saying 'due to your pregnancy I cannot give you any shifts at the moment'. The café’s owner said the complainant had been complaining of tiredness and need for breaks and he held concerns for her safety and the safety of her unborn child… -
21 January 2020Conciliation register
2018-05-10
The complainant is Aboriginal and went to the respondent hotel for a meal. She claimed a crowd controller required her to undertake a breath test for alcohol but did not require non-Aboriginal patrons to undergo the test. On being advised of the complaint, the Hotel agreed to participate in conciliation. The complaint was resolved with an agreement that the hotel pay the complainant $50 as a… -
21 January 2020Conciliation register
2018-05-08
The complainant has rheumatoid arthritis and requires medication for her condition. She travelled on a long-haul international flight with the respondent airline and claimed the airline did not provide her with ice-packs to keep her medication cold despite this being arranged prior to the flight. She claimed that, as a result, her medication was not usable and she was unable to take her… -
21 January 2020Conciliation register
2018-05-03
The complainant was offered employment at the respondent logistics corporation. She said she informed the company of her pregnancy at interview and sought leave to begin ten weeks after her role started in order to have her baby. The complainant alleged that she was told she was not welcome at the company and that the company terminated her employment on the basis that she abandoned her… -
Aboriginal and Torres Strait Islander Social Justice11 May 2023Publication
Summit Communique
Over four days, 900 First Nations women from all reaches of the continent came together on Ngunnawal and Ngambri Country, with non-indigenous women collaborators. At the conclusion of the Summit, delegates issued a Communique outlining their perspectives, calls to action and recommendations for Australian governments and other stakeholders to work with them to realise their vision for First … -
Disability Rights29 November 2021Video
IncludeAbility 'Meet the Experts'
'Meet the Experts' IncludeAbility Video Campaign The IncludeAbility project’s new video ‘Meet the Experts’ showcases the skills, knowledge and experience that Australians with disability bring to their workplaces. By featuring ten real employees with lived experience of a variety of disabilities, ‘Meet the Experts’ breaks down attitudinal barriers and misconceptions around employment… -
13 December 2019Conciliation register
2018-10-10
The complainants’ son is blind and was enrolled in Year 12. The complainants claimed that the respondent state government education standards and assessment authority declined to allow their son the use of a person to assist him tactually interpret diagrams for his final maths exam. They claimed that their son had been provided this adjustment in previous exams. On being advised of the… -
13 December 2019Conciliation register
2018-10-08
The complainant is blind and resides in government public housing. She claimed she had made an arrangement with her case worker to ensure correspondence would be sent to her in an email or as an accessible attachment to an email. The complainant claimed the arrangement ceased when a new case worker took over management of her tenancy and she was therefore no longer able to read… -
13 December 2019Conciliation register
2018-1006
The complainant is a leg amputee and uses a wheelchair. He alleged there were no wheelchair accessible toilet facilities at the respondent hotel, where he was drinking with friends. On being notified of the complaint, the hotel indicated a willingness to participate in the Commission's conciliation process to attempt resolution of the matter. The complaint was resolved with an agreement that… -
13 December 2019Conciliation register
2018-10-03
The complainant alleged that the respondent public transport provider withdrew an offer of employment in a managerial role because of his criminal record. The complainant had previously been convicted of assault occasioning actual bodily harm and contravening a protection order. The transport provider claimed that its decision to withdraw the offer of employment was based on its legislative … -
30 September 2020Conciliation register
2019-02-12
The complainant worked as a sales assistant and then as a store manager with the respondent furniture company. She alleged that two male directors and a male colleague sexually harassed her over several years, including by drawing sexually explicit cartoons and showing them to her, telling her she needed a ‘boob job’, making comments of a sexual nature, telling sexually explicit stories and …