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The complainant has post-traumatic stress disorder, prolonged bereavement disorder and anxiety. He advises that he experienced difficulty in writing due to his disability. The complainant sought to lodge a complaint with the respondent government agency and was informed complaints must be made in writing. He alleged the agency declined to accommodate his disability by taking a statement by…

The complainants’ daughter has a form of Post-Traumatic Stress Disorder associated with spending her early years in an overseas orphanage. They alleged that the respondent private K-12 school failed to appropriately accommodate their daughter’s disability and that teachers unduly criticised and penalised their daughter because of behaviour associated with her disability. The complainants…

The complainant worked as an assistant manager with the respondent retailer. She alleged that her manager sexually harassed her by making comments including ‘if I was younger I would have a crack at you’, asking her to show him her breasts and asking about what type of underwear she wore. She claimed the manager’s behaviour continued despite her lawyer writing to him to ask that he cease the…

The complainant is Aboriginal and worked as a cleaner at the respondent hotel. She alleged that, after a change of ownership, her shifts were reduced and eventually, she was not offered any work. She claimed the hotel did not offer any reasons for the reduction in her shifts, there was no downturn in business, no issues were raised about her performance and another Aboriginal cleaner was…

The complainant has an intellectual disability and is non-verbal. The complainant’s advocate alleged that the respondent organisation delivering support to persons with disability required the complainant to sign a service agreement before delivering one-to-one support as set out in her NDIS plan. As the complainant did not have capacity to sign the agreement because of her disability, she…

The complainant is Deaf and claimed that on several occasions his bank tried to communicate with him by telephone regarding his accounts. He claimed this required him to attend a branch in person to conduct his banking or to enlist the assistance of another person to communicate with the bank by telephone, meaning he needed to disclose his personal banking security information to that person…

The complainant is 72 years of age and claimed the respondent financial institution declined his application for a credit card despite him meeting relevant income threshold requirements. He claimed the financial institution told him that his age was a factor in the decision to decline the application. The financial institution confirmed it declined the complainant’s application for a credit…

The complainant has anxiety and Attention Deficit and Hyperactivity Disorder, as well as other medical conditions. He applied for total and permanent disability, income protection and life insurance with the respondent insurer through the respondent superannuation fund. The complainant alleged his application for life insurance was originally approved with certain exclusions and his…

The complainant is 72 years of age and claimed the respondent financial institution declined his application for a credit card despite him meeting relevant income threshold requirements. He claimed the financial institution told him that his age was a factor in the decision to decline the application. The financial institution confirmed it declined the complainant’s application for a credit…

The complainant has hyperthyroidism and has an assistance dog. She claimed that the respondent hair salon indicated that it would deny her access with her assistance dog, unless her assistance dog wore some kind of protection on its paws or used a floor underlay, due to the salon having recently renovated its floors. The hair salon claimed that it never denied the complainant access outright…

The complainant has autism and Post-Traumatic Stress Disorder and has an assistance dog. She alleged the respondent public hospital denied her access to certain departments of the hospital when she attended appointments with her assistance animal. On being notified of the complaint, the hospital indicated a willingness to try to resolve the complaint by conciliation. The complaint was…

The Complainant’s primary-school-aged son has autism, Attention Deficit and Hyperactivity Disorder, Generalised Anxiety Disorder and motor dyspraxia. She said her son had been enrolled in a vacation care program and after-school care program with the respondent out of school hours care provider. The complainant alleged the service declined to enrol her son for future programs because of the…

The complainant has cancer, which required surgery and radiation therapy, and a work-related arm injury. She worked as an administrative officer with the respondent community organisation and alleged the operations manager ignored her, took away her work mobile phone and reduced her tasks. She alleged she was made redundant following a period of leave to undertake cancer treatment. On being …

The complainant worked as an administration assistant with the respondent infrastructure company. She alleged her manager sexually harassed her, including by making sexual advances by text message, commenting on her breasts, inviting her to a hotel and offering to go to her place and give her a massage. She said that she complained to her manager’s supervisor about the conduct. She claimed…

The complainant was employed as a records officer with the respondent government agency. He had degeneration of his knees and ankles, which made it very difficult for him to deliver mail. After being provided with relevant medical information, the agency removed him from mailroom delivery duties. The complainant alleged that the agency then denied him acting-up opportunities and informed him…