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We have developed key performance indicators which form the basis for ongoing assessment of the complaint service. These indicators, and our performance in 2010-11 in relation to these indicators, are summarised below. Timeliness. Our stated performance standard is for 80% of complaints to be finalised within 12 months of receipt. In 2010-11, we finalised 94% of matters within 12 months. The…

Appendices Appendix 1 – Total resources and expense for our outcome* Table 37: Resources for outcome Outcome 1 – An Australian society in which human rights are respected, protected and promoted through independent investigation and resolution of complaints, education and research to promote and eliminate discrimination, and monitoring, and reporting on human rights. Budget* 20109–11 $’000…

Appendices Appendix 2 – Complaint statistics Enquiries and complaints received In 2010-11 the Commission received 18 670 enquiries and 2 152 complaints which is similar to the average number of enquiries and complaints received over the past five years. • 38% of complaints were lodged under the Disability Discrimination Act • 21% of complaints were lodged under the Sex Discrimination Act •…

Appendices Appendix 3: Website statistics Table 37: Visitors to the Commission website Section Views of section home page Views of all pages in section Commission homepage 550 170 n/a www.humanrights.gov.au Aboriginal and Torres Strait Islander Social Justice 98 061 1 244 495 https://humanrights.gov.au/our-work/aboriginal-and-torres-strait-island… Age Discrimination 51 836 106 595

Appendices Appendix 4 – Staffing statistics Table 38: Commission staffing profile (as at 30 June 2011) Classification Male Female Full time Part time Total Ongoing Total Non-ongoing Total Statutory Office Holder 2 2 4 4 4 SES Band 2 1 1 1 1 SES Band 1 1 1 2 2 2 EL2 ($99,119 – $119,099) 9 13 17 5 20 2 22 EL1 ($85,941 – $94,243) 6 22 19 9 21 7 28 APS6 ($68,706 – $77,006) 9 25 29 5 26 8 34 APS5…

Appendices Appendix 5 – Consultancy services Table 39: Consultancy services Consultant name Description Contract price Selection process* Justification** Dr Paula Abood Education and training services $36 762 Direct Source B Australian National University Development of human rights-based immigration detention standards $49 500 Direct Source B Elena Campbell Technical writing $28 512 Direct…

Glossary A ACARA The Australian Curriculum, Assessment and Reporting Authority is the independent authority responsible for the development of a national curriculum, a national assessment program and a national data collection and reporting program. ADA Age Discrimination Act 2004 AHRCA Australian Human Rights Commission Act 1986 APF Asia Pacific Forum of National Human Rights Institutions –…

Established in 1986, the Australian Human Rights Commission is a statutory organisation that exercises functions under federal laws that govern age, disability, racial and sex discrimination and human rights and equal opportunity.

Gives effect to Australia’s obligations under the Convention on the Elimination of All Forms of Discrimination Against Women and certain aspects of the International Labour Organization (ILO) Convention 156.

On 5 November 2009 we hosted the Australian and New Zealand Race Relations Roundtable 2009, highlighting the human rights of international students as a major issue. During the year under review, we directly engaged with over 700 international students and student representatives to identify key human rights issues, participated in numerous government and academic forums focusing on international…

Along with my colleagues at the Australian Human Rights Commission, I began the 2009–10 reporting year awaiting a report from what had been one of the largest public consultations in Australian history, the National Human Rights Consultation.

Despite the positive positioning of the National Apology and the establishment of the National Congress of Australia’s First Peoples, the fundamental nature of the Northern Territory Emergency Response continued to impede the development of a good relationship between Aboriginal and Torres Strait Islander peoples and the Australian Government.

The Hon. Catherine Branson was appointed President of the Australian Human Rights Commission on 7 August 2008 and commenced her five year term on 14 October 2008.

Our aim is to make this a reality. To that end we strive to build understanding in the Australian community about what human rights are and their relevance for everyday life. We have made good progress on our journey, but we know we have more work to do.

The complainant is employed to undertake packing duties with the respondent retail food company. The complainant alleged she was sexually harassed by her manager. She claimed the manager’s behaviour included sending her inappropriate text messages, sending her a pornographic video and making comments of a sexual nature.

The Commission provides advice and recommendations to the Australian Government on an ongoing basis. Our aim is to ensure that a human rights perspective informs a broad range of policy issues, especially in priority areas like social inclusion.

The Commission assesses compliance with human rights principles by examining and reporting on issues of race, age, sex and disability discrimination and human rights. In doing so, we play a significant role in the monitoring of legislation and policy in Australia.

Our complaints process provides a way in which individuals and groups can voice and resolve disputes about discrimination and human rights. Our complaint work is also central to our role in protecting and promoting human rights and complements our policy and education work. The number and type of complaints we receive often highlight systemic discrimination problems. We use this information to…

*Complaints in this category were not conciliable and therefore transferred from the Commission’s Complaint Handling Section to the Legal Section for further inquiry and possible reporting.

We see our organisation as being a positive role model for other employers and a leader in the public sector. We were the first public sector agency to offer Paid Maternity Leave of 18 weeks to our staff and six weeks paid parental leave. We have a range of flexible working arrangements in place that enable our staff to make choices that create harmony and balance in their lives.