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The complainant’s 10-year-old son has anxiety and processing speed difficulties and attended the respondent public primary school. The complainant alleged the school discriminated against her son on the ground of disability including by failing to develop a behaviour support plan, allowing him to be bullied, suspending him on a number of occasions and restricting his hours of attendance. She…

The complainant has a mobility disability and uses a wheelchair. She said she attended an event regarding possible seasonal work with the respondent retailer in response to an advertisement at a career day. The complainant alleged she was unable to attend the event or apply for a role because there were steps at the entrance to the room in which the event was being held. The retailer…

The complainant has anxiety and was a student with the respondent university. She advised the faculty granted her an extension to submit an assignment which she sought to accommodate her disability. The complainant alleged that she was subsequently sent a discriminatory email by the subject coordinator. The complainant alleged she was awarded a fail grade for the subject after alleging the…

The complainant alleged the respondent golf club required him to remove his singlet and put on a shirt to enter the bar area but did not require women to do the same. The club confirmed it had a policy of not allowing men to wear a singlet inside the club. The complaint was resolved with an undertaking by the club to no longer require men not to wear singlets inside the club. The club also …

The Complainant’s primary-school-aged son has autism, Attention Deficit and Hyperactivity Disorder, Generalised Anxiety Disorder and motor dyspraxia. She said her son had been enrolled in a vacation care program and after-school care program with the respondent out of school hours care provider. The complainant alleged the service declined to enrol her son for future programs because of the…

The complainant has Obsessive-Compulsive Disorder, depression and anxiety and was employed with the respondent local council. He said he experienced a panic attack at work arising from issues in his personal life. He alleged a manager disclosed information about his disability and attraction to a former supervisor without his permission. He also alleged the council did not permit him to…

The complainant has post-stroke hemiplegia, aphasia and depression, and has an assistance animal. He booked a two-night stay with the respondent resort, which would cost approximately $350 and was informed shortly before he was due to check-in that a $150 fee would apply because he was accompanied by an assistance animal. The complainant said he asked to see a copy of the relevant policy but…

The complainant is blind and relies on screen reading software to access the internet. He alleged he was unable to book two international flights on the respondent airline’s website because it was not compatible with his screen reading software. On being advised of the complaint the airline indicated a willingness to try to resolve the matter by conciliation. The complaint was resolved with…

The complainant uses a wheelchair and has been issued with a disability parking permit by the relevant authority. She alleged the respondent parking station issued her with a contravention notice after she remained parked in an accessible parking bay longer than the allocated time. She claimed the parking station should allow persons who have disability parking permits longer parking periods…

The complainant’s son has cerebral palsy and sought to enter the respondent club with friends to celebrate his birthday. The complainant alleged the club denied her son entry because he was ‘a liability’. On being advised of the complaint, the club indicated a willingness to participate in a conciliation process to try to resolve the complaint. The complaint was resolved with an agreement…

The complainant is Aboriginal and went to the respondent hotel for a meal. She claimed a crowd controller required her to undertake a breath test for alcohol but did not require non-Aboriginal patrons to undergo the test. On being advised of the complaint, the Hotel agreed to participate in conciliation. The complaint was resolved with an agreement that the hotel pay the complainant $50 as a…

The complainant is 17 years of age. He claimed the respondent property management company required his partner and his father to sign a lease on his behalf because he is under 18 years of age. On being advised of the complaint, the property management company agreed to participate in conciliation. The complaint was resolved with an agreement that the property management company release the …

The complainant has a hearing impairment and is unable to communicate by telephone. She alleged she was unable to apply for a position as waiter/kitchen-hand with the respondent café because the online advertisement sought ‘voice only’ applications. The café owner advised she has dyslexia and sought ‘voice only’ applications to accommodate her disability. The complaint was resolved when the…

The complainant identifies as a transgender man. He alleged that when he attended a branch of the respondent bank, a staff member disclosed to a colleague that he was transgender and the two proceeded to stare at him. He further alleged that when he attended another branch of the bank, several staff members were discussing his gender identity and one proceeded to ask him intrusive questions…

The complainant is deaf and uses Auslan to communicate. She said she was offered the use of Auslan interpreters on three occasions when she first started work at the respondent public hospital. However, she said no further Auslan support was provided over the ensuing years, meaning she was often unable to understand what was being said at meetings or training courses, including information…

The complainant has mild schizophrenia and applied for travel insurance with the respondent insurer. She alleged the insurer offered her a policy with an exclusion for schizophrenia, despite her disability being well managed and never requiring hospitalisation. The complainant applied for a review of the decision and provided the insurer with additional information. She alleged the insurer…

The complainant had a knee injury which made it difficult for her to walk or climb stairs. She sought temporary accommodation with the respondent domestic violence support service and was offered an upstairs room. She claimed her request for ground floor accommodation in the communal living area to accommodate her disability was refused. The domestic violence support service said it was not …